Discover the best business intelligence solution for your company.
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We deliver trust to your business.
Discovery is a powerful visualization, exploration, and data analysis platform that was specially prepared for the Contact Center and Debt Collection universe. We combine years of experience and operational knowledge with innovative Big Data tools, and our primary goal is to break the traditional way in which the entire ecosystem analyses data.
HOW IT WORKS
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We identify all data sources.
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We perform the data collection process for our Big Data factory.
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All the stages of organizing, treating, and cleaning the data.
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We build the informational environment by thinking of each segment.
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We use some powerful machine and deep learning algorithms which support predictive models.
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We deliver dashboards about what is going on in the online contact center and about what is going to happen in the future.
IT ALL STARTS ON THE MULTIPLE DATA SOURCES OF THE CONTACT CENTER
It is common to find a variety of data sources in the Contact Center. And each one of these sources has a specific role: CRM with client data, auto dialer with interaction data, omnichannel etc. In the face of this scenery, performing a centralized data management can be very complex.
When the company that needs to manage all this data is the contractor, the control is even more compromised. Deep Center implements data collection from multiple and diverse sources, for both structured and non-structured data, batch or streaming (real-time).
ASSOCIATION, ORGANIZATION, INFORMATIONAL ENVIRONMENT
Big data-based solutions feature bulk storage, the association to a variety of data, speed in processing loads, and the availability of results to the user.
After collecting data from many sources, it is necessary to apply data preparation rules to obtain qualified information at the end. The association of data provides a true self-service. Welcome to Business Intelligence.
STORAGE, DATA QUALITY,
DATA GOVERNANCE
We know that inconsistent and incorrect data impair development, growth, and can cause financial and efficiency losses to Contact Center companies. This is why we follow strict standards which assure accurate decision making.
In the data integration phase, we use many normalization, treatment and cleaning techniques to ensure the equalization of concepts. Encrypted links ensure the integrity and protection against data leaks.
WE DELIVER A DIVERSIFIED SET OF INDICATORS
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Collection Agency Rank
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Forecast tracking
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Call funnel
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Agent Quadrant
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RPC Adherence and Promises
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Prescriptive Cockpit
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Best Time to Call
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Intra-hour and Daily
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Geographic and Telecom Regions Control
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Telephone profile vs best telephone number
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Distribution by city
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Fraud management
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Distribution by landline and mobile phone (VC1, 2, 3)
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Technical signalling control
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Negotiation Amount by city
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Settlement Stock
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Churn control
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